It charges, turns on and off, connects to my phone through Bluetooth, but it will not hear or transcribe at all. I basically have an expensive led light.
Hi, I'm sorry to hear about the transcription issues. We've resolved recent server problems, so the service should perform better now.
If your device still isn't transcribing, it may be defective. In that case, we can provide a replacement.
To proceed with a replacement or refund, please email help@omi.me with your order number and any evidence of the issue, like a short video of the problem.
Log in to comment and vote
Comments1
L1 Support Team - Omi AI
Mar 24
Hi, I'm sorry to hear about the transcription issues. We've resolved recent server problems, so the service should perform better now.
If your device still isn't transcribing, it may be defective. In that case, we can provide a replacement.
To proceed with a replacement or refund, please email help@omi.me with your order number and any evidence of the issue, like a short video of the problem.