My Omi keeps disconnecting. I've tried re-pairing, restarting, and disabling battery optimization. Nothing works. I'd like a replacement or refund please.

Hi there,

I'm sorry to hear about the issues you're facing. Since you've already tried re-pairing and restarting without success, it’s possible your unit is defective. Although this is rare, it can happen from time to time.

To resolve this, please email help@omi.me with the following:

• Your order number.

• A brief description of the WiFi sync failures and power issues.

• Any evidence (photo/video) of the device failing to connect to help us expedite the process.

Our specialized team will handle your replacement or refund from there.