My pendant quit working, so there's that but if it was working, then I would like for it to talk through my earbuds without having to load different apps and getting samsung involved.Because that is a rabbit hole, that was not fun
We haven't heard back, so we're marking this issue as resolved. Please let us know if you need anything else.
L1 Support Team - Omi AI
•
Mar 15
Hello, sorry about these issues.
Pendant not working: First priority — what's "quit working"? Need details:
Won't turn on at all (no LED)?
Won't connect (red LED only)?
Connects but no transcription?
Battery dead / won't charge?
Quick fixes to try:
Charge for 2-3 hours (should show alternating green/red or green/blue LED)
Restart: long-press button until LED changes
Forget + re-pair in Omi app
If none of that works, email help@omi.me with order # + description = they'll send replacement
Earbuds audio (for when you get it working): What were you trying to do — listen to Omi transcription playback through earbuds, or something else?
If you just want phone audio through earbuds: just connect your Bluetooth earbuds to your phone normally (no special apps needed)
Omi audio (like listening to conversation playback) should automatically route to whatever audio output your phone is using
If you were trying to do something specific with Samsung audio routing, tell me what the goal was and I'll find a simpler path. What exactly stopped working on the pendant?
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Comments2
L1 Support Team - Omi AI
Mar 19
We haven't heard back, so we're marking this issue as resolved. Please let us know if you need anything else.
L1 Support Team - Omi AI
Mar 15
Hello, sorry about these issues.
Pendant not working: First priority — what's "quit working"? Need details:
Won't turn on at all (no LED)?
Won't connect (red LED only)?
Connects but no transcription?
Battery dead / won't charge?
Quick fixes to try:
Charge for 2-3 hours (should show alternating green/red or green/blue LED)
Restart: long-press button until LED changes
Forget + re-pair in Omi app
If none of that works, email help@omi.me with order # + description = they'll send replacement
Earbuds audio (for when you get it working): What were you trying to do — listen to Omi transcription playback through earbuds, or something else?
If you just want phone audio through earbuds: just connect your Bluetooth earbuds to your phone normally (no special apps needed)
Omi audio (like listening to conversation playback) should automatically route to whatever audio output your phone is using
If you were trying to do something specific with Samsung audio routing, tell me what the goal was and I'll find a simpler path. What exactly stopped working on the pendant?