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No background syncing; manual syncing never completes

Bugs & ErrorsAndroidOmi CV1 Device

Since around February 23 no syncing has succeeded (as far as I can tell). Syncing doesn’t seem to happen in the background. I try to trigger manual syncs, but they take so long that they all fail.

I’m on the Android app version 1.0.525 with the Omi necklace on version 3.0.15.

This seems similar to some previously reported issues, but this is still happening for me.

Posted by omiuser ·
Status: Completed10 comments

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Comments10

  • omiuser

    •

    Mar 18

    The live-updating transcription also no longer seems to work. By that I mean what showed up in this “listening” box.

    • L1 Support Team - Omi AI

      •

      Mar 24

      We experienced some server issues over the past few days, but they have been resolved, and you should now have access to the live transcription.

  • L1 Support Team - Omi AI

    •

    Mar 19

    Quick troubleshooting:

    1. How many offline recordings are pending? (Check Offline Sync / Storage section)

      • If you have dozens/hundreds, that's the bottleneck

    2. Try deleting old offline files: Profile → Device Settings → Manage Storage → delete oldest recordings to reduce backlog

    1. Network test: Try syncing on Wi-Fi vs cellular — see if one works better

    If none of that works: This sounds like a server-side sync timeout issue. Email help@omi.me with:

    • Account email

    • Device ID

    • How many pending recordings

    • Screenshots of failed sync

  • Gabriel B

    •

    Mar 26

    I'm experiencing a similar issue. The sync screen shows a percentage that barely changes over time — there's no way to tell if it's actually making progress or stuck. I can see which recordings are being synced, but there's no transfer speed indicator (bytes/sec), estimated time remaining, or any meaningful progress feedback beyond a slowly moving percentage bar. Better sync visibility would go a long way.

  • SaschaNe

    •

    Apr 6

    I am having a similar issue. I'm using the app on an iPhone and I have a limitless pendant that works with the Omi app. On the limitless pendant I have 10 hours of recording but I I can't synchronize it with my phone. When I start it, it shows me the process of 0%. After a few seconds, it disappears and says there's nothing existing. When I restart the app, then it shows me again the 10 hours of recordings and the synchronization does not work. The only time where it works, I have to remove the application. I have to restart the phone, and then I have to download the application again and reconnect the pendant and then I can synchronize the recordings. But after I do this once, the next time when the app is closed again, it does not work anymore and I have to do this again.

    • misterretsim_42803

      •

      Jun 7

      This is happening to me while using limitless ai pendant and app. I have to reset and it has not recorded that day or deleted. Does this a few times a month, started 3 or so months ago

  • Jakub Koba

    •

    Jun 14

    Is it going to be resolved anytime soon? This thread was started in Feb