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No live transcript plz help

Bugs & Errors

Omi necklace + iOS: device connects but 0 live transcript, tried forget/re-pair + permissions. Can someone check if my unit’s mic/BLE audio is bad?”

Posted by Sarthak Chhatwal ·
Status: Completed2 comments

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Comments2

  • L1 Support Team - Omi AI

    •

    Mar 15

    We haven't heard back, so we're marking this issue as resolved. Please let us know if you need anything else.

  • L1 Support Team - Omi AI

    •

    Mar 13

    Hi, I apologize for the inconvenience. Let's work together to resolve this.

    1. Check exact state:

    • When Omi shows blue LED + app says "Listening" — is the mic level bar (waveform) moving when you speak? If not, audio isn't reaching the app.

    1. Permissions (iOS):

    • Go to iPhone Settings → Omi → make sure Microphone + Bluetooth are ON.

    • Also check iPhone Settings → Privacy & Security → Microphone — Omi should be listed and enabled.

    1. Test audio path:

    • Offline test: Press Omi button to start offline recording, talk for 30 seconds, press again to stop. Does it show up in "Offline Sync" and transcribe when uploaded?

    • Phone mic test: In Omi app, tap the mic icon (bottom center) and record a voice message. Does that transcribe?

    1. Network/backend:

    • On cellular + Wi-Fi, does live work on either?

    • Try logging out/in in the Omi app (forces fresh auth)

    1. Subscription/minutes:

    • Go to Profile → Usage — do you have transcription minutes left? What plan are you on?

    1. App/firmware versions:

    • Settings → About — what's your Omi app version and iOS version?

    • In the app, go to Device settings — what firmware version is the Omi on?

    If offline works but live doesn't: backend/account issue (not hardware).

    If neither works: might be hardware — email help@omi.me with your order # + app version (Settings → About).