No response to the failure report

I reported an Omi charging failure on 23.10.2026. Since then, I only have answers automatically generated by the AI bot.

Quite by accident (a friend has a charger) I determined that the lack of charging is related to a malfunctioning charger. I asked to accept the application and send a new charger for the device. Unfortunately, no response and no response to my request. I bought the device about 3 weeks ago and bought a subscription that I can't use because I have no way to charge the device.

This approach to the customer is not acceptable.