Omi Daily Recaps not working since October 3 — synchronization issues and no solution from support

I started using Omi only a few days ago, and unfortunately, I am already experiencing serious problems with the app.

Daily Recaps have completely stopped working. My last available daily summary is dated October 3, 2026. Since then, no new Daily Recaps have been generated, even though new conversations continue to appear in the app.

I am also experiencing synchronization issues, and I cannot determine whether all my recordings are being uploaded, saved, and processed correctly.

What makes this especially frustrating is the lack of effective technical support.

I contacted Omi Support on October 8 and provided a detailed explanation and screenshots documenting the issue.

My support ticket is #142915574.

I received an automated confirmation that the ticket had been submitted, but no actual troubleshooting instructions, explanation, or solution. I followed up again on October 9, and the issue remains unresolved.

As a new user, this is extremely disappointing. I started using Omi because I wanted a reliable tool for recording, organizing, and summarizing my conversations. Instead, after just a few days, one of its core features has stopped working, and I cannot even verify whether my recordings are safely synchronized.

I would appreciate an urgent response from the Omi team addressing the following:

1. Why have Daily Recaps stopped generating since October 3?

2. Can the missing summaries be restored or regenerated?

3. How can I verify that all my recordings have been safely synchronized and processed?

4. Is this a known bug affecting other users?

5. What can I do to resolve the problem without risking the loss of my existing recordings?

6. When can I expect a working solution?

I understand that software can have bugs, especially as a product develops. However, when users depend on the app to preserve important conversations, reliability, data integrity, and responsive technical support are essential.

At this point, I am losing confidence in the product after only a few days of use.

I would really appreciate someone from the Omi team taking ownership of this issue and providing a concrete solution rather than another automated acknowledgment.