I’m sorry the Plan & Usage error is preventing you from managing your subscription. You don’t need to wait for that screen to work to cancel. If you subscribed through Google Play, open Google Play Subscriptions using the Google account that made the purchase and cancel Omi there. If you subscribed directly through Omi, email help@omi.me from your Omi account email and request cancellation and written confirmation. Please don’t post payment details here. These routes follow Google’s cancellation guidance and Omi’s subscription guidance.
We’ve logged the screen error in #20621. Is it still happening, and was your subscription purchased through Google Play or directly through Omi? A billing-support owner should verify the cancellation with you privately.
Once this is resolved, if we’ve earned back your confidence, we’d appreciate an honest Google Play rating.
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Comments1
Aryan
Oct 4
I’m sorry the Plan & Usage error is preventing you from managing your subscription. You don’t need to wait for that screen to work to cancel. If you subscribed through Google Play, open Google Play Subscriptions using the Google account that made the purchase and cancel Omi there. If you subscribed directly through Omi, email help@omi.me from your Omi account email and request cancellation and written confirmation. Please don’t post payment details here. These routes follow Google’s cancellation guidance and Omi’s subscription guidance.
We’ve logged the screen error in #20621. Is it still happening, and was your subscription purchased through Google Play or directly through Omi? A billing-support owner should verify the cancellation with you privately.
Once this is resolved, if we’ve earned back your confidence, we’d appreciate an honest Google Play rating.