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Premium Plan Not Syncing to Desktop – No Support Response in 5 Days

Bugs & ErrorsHigh PriorityMacOS

I upgraded to the Premium plan on my phone, but my desktop app still shows the Basic plan. I reached out to support and someone started helping me, but it's been 5 days with no communication or follow-up. I'd appreciate someone looking into this and getting my account synced. Thank you.

Posted by M H ·
Status: Completed1 comment

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Comments1

  • Aryan

    Team•

    Oct 1

    Sorry for the delay. This was tracked in #6559 and fixed in PRs #6560 and #8287. Please update and relaunch Omi using the same account. If it still shows Basic, send your purchase receipt privately so we can correct the entitlement.