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Problem , need urgent help/ replacement of my omi neckless

Bugs & Errors

After updating my iPhone to iOS [version], my Omi necklace went from working flawlessly to delayed and incomplete transcripts.

Test conditions:

– Quiet room, necklace close to mouth

– On Wi‑Fi

– Short clear test sentence

Behavior:

– Text appears several seconds late

– Sentences are often cut off mid‑way (incomplete), which didn’t happen before the iOS update.

I’ve already:

– Re‑enabled mic & Bluetooth permissions

– Forgotten & re‑paired in both iOS and the Omi app

– Restarted phone & device

Since hardware clearly works but performance regressed after iOS, is this a known issue with this iOS version, and is there a fix or update planned?

Earlier omi neckless used to work flawlessly

But now i am very sad

Posted by Sarthak Chhatwal ·
Status: Completed2 comments

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Comments2

  • L1 Support Team - Omi AI

    •

    Mar 15

    We haven't heard back, so we're marking this issue as resolved. Please let us know if you need anything else.

  • L1 Support Team - Omi AI

    •

    Mar 13

    Really frustrating after it was working perfectly. We appreciate the detailed troubleshooting you've already done.

    Key questions first:

    1. Which exact iOS version did you update to (Settings → General → About)?

    2. Omi app version (Omi app → Settings → About)?

    3. When you say "delayed" — how many seconds? And does the waveform in the app animate immediately when you speak, or is that delayed too?


    Potential iOS-specific issues to check:

    Background App Refresh:

    • Go to iPhone Settings → General → Background App Refresh → make sure it's ON globally AND for Omi app specifically.

    • iOS updates sometimes reset this, which can cause choppy/delayed transcription.

    Low Power Mode: Settings → Battery — if Low Power Mode is ON, turn it OFF and test. iOS throttles background processes in LPM.


    Network settings: After iOS updates, sometimes network routing gets weird. Try: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings (this won't delete data, just Wi-Fi passwords and VPN configs). Then reconnect Wi-Fi and test. Omi app reinstall (nuclear option):

    • Delete Omi app completely, restart iPhone, reinstall from App Store, log back in. Sometimes iOS updates mess with app sandboxing/permissions in ways that forget/re-pair doesn't fix.


    If none of that works: This could be a Bluetooth audio profile regression in this specific iOS version (Apple has broken BLE audio handling before in point releases). Email help@omi.me with:

    • Exact iOS version

    • Omi app version (Settings → About)

    • Omi firmware version (Device settings in app)

    • Brief description: "worked perfectly before iOS update, now delayed + incomplete transcripts"

    • Your order number


    They can check if there's a known iOS bug, push you a beta firmware if needed, or arrange replacement if it's actually hardware degradation (unlikely given your timeline, but possible).

    One more test: Does offline recording (press Omi button, talk, press again, then sync) transcribe fully and correctly? If yes, it's definitely live-streaming logic, not mic hardware. Let me know what iOS version + what you find after the above steps.