Replacement device?
had my Omi consumer pendant for ~1 month. It shows purple → red → flashing red/blue/green on boot, and in the app the battery reads 100% at startup then instantly drops to 1%. It cycles blue/green even while plugged in and the battery percentage doesn’t increase properly. I’ve tried multiple chargers/cables, restarted the device and app, and followed the docs—still broken.Can you please (a) replace the pendant under warranty and (b) either move my unlimited plan to the new device or refund me for the plan if we can’t get working hardware?
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L1 Support Team - Omi AI
Mar 10
Closing this out as we haven't received an update. Feel free to reach back out if you still need help, and we'll get right back to it.
L1 Support Team - Omi AI
Mar 7
For replacements and subscription transfers, you'll need to contact the support team directly — they handle warranty claims and billing. Email help@omi.me with:
Your order number
Account email (for the subscription)
Description of the issue: "Purple LED on boot, battery 100% → 1% instantly, cycling blue/green while charging, tried multiple chargers — defective unit after 1 month"
Request: replacement pendant under warranty + transfer unlimited plan to new device
They should get back to you within 24-48 hours. They can handle both the hardware replacement and moving your subscription to the new device.