Skip to main content

Speech profile enrollment always fails at 0% with "Connection lost" (CV1, iOS, Chinese user)

Bugs & ErrorsHigh PriorityiOSOmi CV1 Device

Device: Omi CV1 (consumer pendant), firmware 3.0.21 App: Omi iOS, latest App Store version (Sept 22, 2026) Primary language: Chinese (Mandarin, Traditional) Network: tested on both Wi-Fi and 4G

Description: The "Teach Omi your voice" / speech profile step never completes. Every attempt stays at 0% on the progress bar and then shows a dialog "Connection lost — please check your internet connection and retry". Tapping Retry produces the same result immediately.

What I tried (all failed the same way):

  1. Wi-Fi and 4G, VPN off.

  2. Primary language switched to English and Auto-translate turned off, speaking English continuously for 30+ seconds.

  3. Force-closing and reopening the app between attempts.

  4. Device is connected (blue light), battery 70%+, live transcription on the home screen works fine at the same time.

Everything else works: pairing, live transcription in Chinese, speaker 1/2 diarization, summaries. Only speech profile enrollment fails, so transcripts never label me as "You".

Related:

  • I also tried tagging my own segments and another person's segments in finished conversations. Labels are saved, but the next conversation starts again as Speaker 1 / Speaker 2 with no suggestion — no voiceprint seems to be created. This matches GitHub issue #7187 (profiles only work for English speakers) and #12765.

  • Because I attempted enrollment many times, there may now be stale/partial speech samples on my account (see GitHub issue #5266). If so, please clear them — there is no reset option in the app.

Expected: Progress bar advances while speaking; profile is stored; later conversations identify me as "You", regardless of transcription language.

Actual: 0% → "Connection lost" on every attempt, in both Chinese and English.

Happy to provide account email, exact timestamps of attempts, or a screen recording.

Posted by k john ·
Status: Needs Clarification2 comments

Log in to comment and vote

Comments2

  • Aryan

    Team•

    Oct 3

    Thanks for the detailed report. We’re tracking this separately in #20475. Could you try the current iOS app and tell us the exact version/build and whether enrollment still stops at 0%? Please send your account email and a recent attempt time privately to support, so we can check the failure and any saved voice samples. Don’t post those details here.

  • kpmeller

    •

    Sep 23

    I’m having the same issue but it somehow saved a time when i was watching a YouTube video as my voice. Support has not been helpful