This device sucks! Device bricked from first firmware update right after first-time setup.

Just received this device yesterday and set it up this morning. Initially the app got stuck on a 0% firmware update so I had to force stop the (Android) app. It was then able to connect to the app and was initially working. It had me try the firmware update again. It failed to update two times so I went to the chatbot for help. When the chat bot didn't help I reopened the app and it suddenly said firmware updated and the device was disconnected and shut off. It is now completely bricked. It does not turn and does not charge. I've tried holding it down while it's on the charger and releasing it multiple times and nothing. I've tried holding it down for 60 seconds to reboot it and that does nothing. Also the instructions regarding to this are physically impossible and stupid. They say to hold down a button and place it on the charger while holding the button down. The charger attaches from the back, it is literally impossible to put it on the charger while holding it down because your finger is obviously in the way. I can't believe how stupid everything about this is, I had such high hopes for this device, what a disappointment.