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Upgrade to unlimited, webhooks never fire

Bugs & ErrorsiOSHigh Priority

I hit my quota, and audio stopped streaming via webhooks, despite the fact that you're still ingesting it.

I get a notice to upgrade to unlimited, I pay the money. it took about 12 hours for it to unblock to blocked analyses. webhooks still not firing. it seems like my only option is to manually export the audio and then import it into my backend.

it seems necessary for me to simply build out a backend so I don't have to depend on this.

flagged high prio because I gave you money for no reason.

Posted by Nathan Curry ·
Status: Completed1 comment

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Comments1

  • Aryan

    Team•

    Oct 3

    Sorry, @Nathan Curry especially after you paid to upgrade. I’ve opened #20455 to investigate both the 12-hour delay and the missing webhook deliveries. Which webhook stopped firing: Audio Bytes, Realtime Transcript, or Conversation Events? Please send support your app version, recording device, approximate purchase and recording times, and any endpoint errors privately. Don’t post your webhook URL or credentials here.